Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to suggest a casino we should take a look at? This page covers how to reach our team and what you can expect once you do.
How to Reach Our Team
Email is the best way to get in touch. We read every message that comes through and aim to reply within two working days. Send your enquiry to [email protected] and include a brief note on what it's about — that alone helps us route your message to the right person and get back to you sooner.
What We Can Help With
We put together this site to help Australian players compare offshore online casinos on things like no deposit bonuses, wagering requirements, pokies selection and payment options. Here's what our inbox is generally used for:
- Questions about a review — If you want more detail on how we assessed a casino from our list of trusted non-GamStop casinos or one of the operators featured on this site, ask away.
- Corrections — Bonus terms, wagering requirements and licence details at offshore casinos change more often than you'd expect. If something we've published looks out of date, we want to know.
- Suggestions for coverage — If there's a casino, bonus type or payment method you think deserves a closer look, tell us. Reader input genuinely shapes what we cover next.
- Partnership enquiries — If you represent an operator and would like to discuss coverage, introduce yourself and explain what you have in mind. We're upfront that this site can earn commission from some listed operators, but that never decides how a casino is rated or ranked.
- Responsible gambling concerns — If you or someone close to you needs support with their gambling, say so in your message and we'll point you toward appropriate Australian responsible-gambling resources.
What to Include in Your Message
A few details help us respond properly the first time:
- The name of the casino or page your enquiry relates to, if applicable
- Whether you're asking about bonuses, payments, withdrawals, licensing or something else
- Any relevant dates or screenshots, if you're flagging an error
You don't need an account with any casino to contact us, and we won't ask for financial details of any kind.
What Happens After You Reach Out
Every message is read by an actual person on our editorial team — there's no automated reply standing in for a real response. Our target is two working days, though it can occasionally take a little longer during busier periods. If your enquiry needs input from more than one person, we'll let you know it's being looked into rather than leaving you waiting in silence.
A Note on Independence and Accuracy
Real AU Online Casinos exists to give Australian players a clear, comparison-based view of offshore online casinos — their no deposit bonuses, licensing, pokies libraries, live dealer tables and payment methods. Some of the operators we feature may pay us a commission if you sign up through a link on this site, but that arrangement has no bearing on ratings or rankings. We'd rather hear from readers about anything that seems off than have inaccurate information sit on the site unchallenged.
Reminder: online gambling is intended for adults aged 18 and over. If you're unsure whether a particular offshore casino is appropriate for your circumstances, that's exactly the kind of question we're happy to help with.
Thanks for taking the time to read this far — we look forward to hearing from you.